Shipping and Returns

Merchandise may be returned within 14 days of purchase for a refund in the form of original payment.

Use of a convenient pre-paid return shipping label is $7.95 per package, which will be deducted from your refund.

Shipping fees are non-refundable.

All sale/clearance items are final sale.

The item returned must be in its original product packaging in salable condition (unused and unworn) and mailed in an appropriate sized shipping box.

Returns may be processed online or in-store.

Gift Cards are non-transferable, non-refundable and are not redeemable for cash.

We strive to prepare, pack and ship out items with care to ensure that they reach you safely. If you receive a damaged, defective or incorrect item, please report any issues immediately so we may arrange a return or exchange. 

Please send us an email at store@theworldwar.org or give us a call at 816.888.8126. We will respond during regular Museum hours, Tuesday through Sunday 9 a.m. to 5 p.m. CT. 

All items are shipped from the Museum Store in Kansas City, Missouri. 

Items will be fulfilled within 4 days of order placement. Standard shipping times will vary depending on the shipping method chosen at check-out. 

We cannot offer express or overnight delivery to APO, FPO, PO Boxes or international shipments. 

International orders may take longer for delivery. 

Local customers may opt to pick up their orders from the Museum Store for free! All orders will be ready within 3-5 days of purchase and a notification will be sent when it is ready for pickup. 

All local pickup orders must be retrieved within 7 days or the order will be cancelled and refunded. If you need an extension, please email store@theworldwar.org.